Account Deletion

Last Updated: July 7, 2026

You can permanently delete your Victura account and associated personal data.

1. Delete in the mobile app (recommended)

Open Victura and sign in.
Go to Profile.
Tap Delete account.
Type DELETE to confirm.
Wait for confirmation. The app calls DELETE /api/v1/users/me and signs you out.

This removes your account, meals, and core profile data from our production database.

2. Request deletion by email

If you cannot access the app, email support@victura.app from the address linked to your account with the subject line Account Deletion Request. Include:

Your registered email address
A statement that you want permanent deletion
Optional: reason (helps us improve)

We may verify your identity before processing the request.

3. What is deleted

Upon successful deletion, we remove (non-exhaustive):

User profile and credentials
Meal logs, items, and related AI analysis rows tied to your user ID
Scan sessions, analysis jobs, and many behavioral/intelligence records linked to your account

4. What may remain temporarily

Encrypted backups and server logs (rotated on schedule)
Meal image files on disk until media cleanup completes
Aggregated or de-identified analytics that cannot reasonably identify you
Records we must keep for legal compliance

Contact support@victura.app if you believe residual data remains.

5. Referral and wallet credits

Unused referral wallet credits are forfeited upon account deletion. Pending referrals involving your account may be cancelled.

6. Push notifications

After deletion, your device may still receive a push until tokens expire; re-installing and registering a new account creates a new profile.

7. Processing time

In-app deletion is processed immediately when the API succeeds. Email requests are typically completed within 30 days, often sooner.

8. Contact

support@victura.app